Articles
Who Ya Gonna Call?

Arrendale customers enjoy ease of install, impressive reliability and a support center crew with the answers to your questions. Join the move to cloud-based TA+ solutions where we host the software, provide hardware and include upgrades to lighten the load for your own IT team. Or watch TA+ hum right along in your own data center with a site licensed deployment. Either way, we register all calls in our proprietary ticket-based, trouble reporting system and automatically e-mail you the details as the ticket is opened, worked and when closed. Arrendale’s proactive server monitoring product, System Sentinel, constantly examines every TA+ server, local and remote, for hardware performance, database usage, available memory and software application errors. Detailed event logging and 24 by 7 by 365 support give our customers peace of mind to focus on that next big project. Our support center analysts are eager to help each caller whether assisting a transcriptionist’s new PC install, password reset for a forgetful physician, basic system training for a new supervisor or updating distribution rule configurations. Just give us a call, e-mail, fax or enter your support request online and we’re on it. Our customer-focused attitude with today’s high-tech tools and proficiency will make the TA+ support experience great, not ghastly.



